Privacy Policy | Website and Mobile Application

Last updated: 2026-06-22

1. Who this Privacy Policy applies to

Chef Ready Pty Ltd ACN 692 999 090 (Chef Ready, we, us or our) operates the Chef Ready website, mobile application (the App) and related services.

This Privacy Policy explains how we collect, hold, use and disclose personal information through:

a) our public website and landing pages, including any creator-facing or subscriber-facing pages (Website);

b) our creator web platform, being the web-based platform through which creators may register, provide information, upload video, photographic, audio, written or other material, manage creator-related information and participate in creator, affiliate, referral or commission arrangements;

c) the Chef Ready mobile application, through which users may create an account, purchase or manage subscriptions and view creator content and other material made available through the App; and

d) any related support, payment administration, communications, moderation, complaint handling and business activities connected with the Website, or App.

Together, the Website and the App and related services are referred to in this Privacy Policy as the Platform.

This Privacy Policy applies to personal information collected from creators, prospective creators, affiliates, ambassadors, subscribers, prospective subscribers, app users, website users, commercial partners and any person who contacts us or is involved in a support, moderation, copyright or dispute process.

By accessing or using the Platform, creating an account, registering your information, uploading material, subscribing to the App or otherwise dealing with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

We are an Australian business and this Privacy Policy is intended to reflect the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Meaning of personal information

In this Privacy Policy, personal information has the meaning given in the Privacy Act 1988 (Cth). Broadly, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

Some information may be sensitive information under the Privacy Act, for example health information, biometric information, information about racial or ethnic origin, religious beliefs or other protected information. We will only collect sensitive information where you have consented to the collection, where it is reasonably necessary for one or more of our functions or activities, or where collection is otherwise permitted by law.

3. When and how we collect personal information

We may collect personal information:

a) directly from you when you access the Website, create an account, subscribe to the App, submit an enquiry, complete a form, upload material, apply to participate as a creator, affiliate or ambassador, provide payment or payout information, contact support, submit a complaint or otherwise communicate with us;

b) automatically when you use the Website or App, including through cookies, analytics tools, software development kits, pixels, tags, local storage, device identifiers, logs and similar technologies;

c) from app marketplaces, payment processors, subscription management providers, creator payout providers, hosting providers, analytics providers, attribution providers, customer support providers, security providers and other third-party service providers involved in operating the Platform;

d) from linked third-party platforms or social media services, where you choose to connect them or where a creator application includes profile or account information from those services;

e) from public sources, including public social media profiles, where relevant to a creator application, creator profile, content attribution, complaint or moderation issue; and

f) from complaints, reports, investigations, enforcement processes, professional advisers, regulators or other persons where relevant to our legal, compliance, safety or business purposes.

Where reasonable and practicable, we collect personal information directly from the individual to whom the information relates.

4. What personal information we collect

The personal information we collect depends on your relationship with us and how you use the Platform. It may include the following categories of information.

4.1 General account, contact and enquiry information

a) name;

b) email address;

c) telephone number;

d) address or business address;

e) username or display name;

f) password or login credentials;

g) business name;

h) social media handles;

i) communication preferences;

j) the content of enquiries, messages, feedback, reviews or support requests; and

k) any other personal information you choose to provide.

4.2 Creator, affiliate, ambassador and commission information

If you apply for or participate in creator, affiliate, ambassador or similar arrangements, we may collect:

a) legal name, trading name, creator name or profile name;

b) contact details, address and business details;

c) ABN, tax, invoicing and payout information;

d) bank account or other payout details, where relevant to creator or commission payments;

e) social media handles, linked platform profiles and public profile information;

f) creator profile information, biographies, profile images, likeness, voice, branding and content links;

g) affiliate codes, referral codes, attribution data and campaign information;

h) commission, subscription attribution, performance and reporting data;

i) contracts, consents, applications, onboarding information and compliance records; and

j) communications with us regarding creator participation, content, payments, campaigns, disputes or support.

4.3 Uploaded material and content information

The Website allows creators to upload or provide material that may be reviewed, processed, stored, published, distributed or otherwise made available through the App. We may collect and process information contained in, attached to or associated with uploaded material, including:

a) videos, photographs, images, audio, captions, descriptions, tags, titles, thumbnails and other content assets;

b) metadata associated with uploaded material, such as file name, file type, file size, upload date, usage rights, creator attribution and technical information;

c) personal information contained in the uploaded material, including the creator’s image, voice, likeness, name, username or handle;

d) content status information, including approval, rejection, editing, moderation, takedown, complaint or dispute information;

e) records relating to copyright, ownership, infringement, impersonation, prohibited content, user complaints, moderation or enforcement action; and

f) analytics or engagement information relating to uploaded material, including views, interactions, subscriber engagement and content performance.

Creators should not upload material containing personal information of any third party unless they have obtained all consents, permissions and rights required to do so and to allow us to use, publish and disclose that material in accordance with our terms and this Privacy Policy.

4.4 Subscriber and App user information

If you download, register for, subscribe to or use the App, we may collect:

a) account details, such as your name, email address, username, password, subscription status and account preferences;

b) subscription plan information, billing status, renewal dates, transaction identifiers, payment status and refund status;

c) content viewed, saved, followed, searched for or otherwise interacted with in the App;

d) favourites, saved content, app activity history and interactions with creator content;

e) push notification tokens and notification preferences;

f) support enquiries, feedback, surveys, reviews, complaints and other communications; and

g) fraud prevention, verification, security, diagnostic or misuse-related information.

If payments are processed through the Apple App Store, Google Play or another third-party payment processor, we may not receive or store your full card details. In that case, payment information will also be handled under the privacy terms of the relevant app marketplace or payment processor.

4.5 Technical, analytics and device information

We may collect technical and usage information when you access or use the Platform, including:

a) IP address;

b) browser type;

c) device type and model;

d) operating system;

e) App version;

f) device identifiers or advertising identifiers;

g) pages visited or screens viewed;

h) date and time of access;

i) referring website source;

j) session information, timestamps and activity logs;

k) crash reports, diagnostic data and error logs;

l) approximate location derived from IP address or device settings; and

m) cookie, SDK, pixel, tag and analytics information.

Where technical or analytics information does not identify you and cannot reasonably be used to identify you, it may not be personal information for the purposes of the Privacy Act.

5. Why we collect, use and disclose personal information

We may collect, hold, use and disclose personal information for the following purposes:

a) to operate, maintain, secure and improve the Platform;

b) to provide the Website the App and related services;

c) to create, operate and manage creator, affiliate, ambassador, subscriber and user accounts;

d) to allow creators to upload material and allow subscribers to view material made available through the App;

e) to review, format, process, store, moderate, publish, distribute, promote or remove uploaded material;

f) to administer subscriptions, billing, payment status, refunds and account management;

g) to administer creator programs, affiliate programs, referral codes, attribution tracking, campaigns, commission calculations, invoicing and creator payments;

h) to communicate with you about your account, subscription, creator status, uploaded material, payments, service updates, security issues or support matters;

i) to respond to enquiries, provide customer support, investigate complaints and resolve disputes;

j) to personalise content, recommendations, user experiences and communications;

k) to analyse Platform usage, subscriber engagement, creator performance and content performance;

l) to improve functionality, test features, conduct product development and undertake internal reporting;

m) to undertake marketing, promotional, campaign and advertising activities where permitted by law;

n) to detect, prevent and investigate fraud, spam, copyright infringement, unauthorised reposting, impersonation, prohibited content, abuse or other misuse;

o) to enforce our Terms of Access, Terms of Use, creator terms, subscription terms, community standards and other policies;

p) to protect our rights, property, safety and business interests, and the rights, property and safety of users, creators and third parties;

q) to comply with legal, tax, accounting and regulatory obligations and respond to lawful requests; and

r) to undertake internal governance, audit, record keeping, business planning and administration.

We may also use de-identified or aggregated information for analytics, research, service improvement, reporting and commercial planning.

6. Uploaded material made available through the App

Creators acknowledge that material uploaded through the Website may be intended for publication, display or distribution through the App to subscribers and other authorised users. This may involve making the creator’s name, handle, profile details, image, voice, likeness, uploaded content, captions, descriptions and related attribution information available to users of the App.

Where uploaded material contains personal information, that personal information may be used, disclosed, displayed or made available to the extent reasonably necessary to operate the App, display the content, attribute the creator, administer subscriptions, track content performance, process creator commissions and enforce our rights and policies.

We may remove, restrict, suspend or review uploaded material where required or permitted by our terms, policies or applicable law, including where material is alleged to infringe rights, contain prohibited content, breach a law or otherwise create a legal, safety or reputational risk.

7. Disclosure of personal information

We may disclose personal information to:

a) our employees, officers, contractors, agents and related bodies corporate;

b) hosting, cloud storage, infrastructure, security and software providers;

c) analytics, diagnostics, attribution, fraud prevention and performance monitoring providers;

d) customer relationship management, email, SMS, push notification, support and communications providers;

e) app marketplace operators, including Apple and Google;

f) payment processors, subscription management providers and refund administration providers;

g) creator payout, invoicing, accounting, banking and financial administration providers;

h) marketing, advertising, campaign management and social media platform providers;

i) identity verification, moderation, copyright management or complaint handling service providers;

j) professional advisers, including lawyers, accountants, auditors and insurers;

k) regulators, government authorities, law enforcement agencies, courts, tribunals and dispute resolution bodies where required or authorised by law;

l) creators, affiliates or ambassadors, to the extent reasonably necessary to provide attribution, referral, commission, subscription or performance information relevant to their participation in the Platform;

m) subscribers and App users, to the extent creator profile information, attribution information or uploaded material is made available through the App; and

n) other persons or entities where you have authorised the disclosure or where disclosure is otherwise permitted by law.

We do not sell personal information.

8. Third-party platforms, app marketplaces and payment processors

The Platform may interact with third-party platforms and services, including app marketplaces, payment processors, social media platforms, analytics providers, creator payout providers and other technology providers.

Where you use or interact with those third parties, those third parties may separately collect, hold, use and disclose your information under their own privacy policies and terms. We are not responsible for the privacy practices of independent third parties, including Apple, Google, payment processors, social media platforms or linked websites.

9. Cookies, SDKs, device permissions and tracking technologies

We may use cookies and similar technologies on the Website, including essential cookies, analytics cookies, functionality cookies and, where applicable, marketing cookies. Cookies help the Website operate properly, remember settings, analyse traffic, understand how users interact with the Platform and improve performance and usability.

The App may use software development kits, pixels, tags, local storage, device identifiers, cookies in webviews, analytics tools and similar technologies. These technologies may be used to operate and secure the App, remember settings, understand user behaviour and App performance, identify bugs and crashes, administer referral and attribution tracking and support marketing or campaign measurement where applicable.

The App may request device permissions where relevant to App functionality, such as notifications, camera or photo library access, location services or other device functions. You can usually manage device permissions through your device settings. If a permission is disabled, some features may not function as intended.

To the extent information collected through cookies, SDKs, device identifiers or similar technologies constitutes personal information, that information will be handled in accordance with this Privacy Policy.

10. Direct marketing and communications

We may send you marketing or promotional communications about the Platform, subscriptions, creators, content, campaigns, partner offers, related products or services and other matters where permitted by law.

These communications may be sent by email, SMS, push notification, in-app message or other electronic means, depending on your settings, consents and the contact details you have provided.

You may opt out of marketing communications at any time by using the unsubscribe facility in the relevant communication, adjusting notification or communication settings where available, or contacting us using the details below. We may still send non-marketing communications necessary for account management, subscription administration, creator payments, security, service updates or legal compliance.

11. Sensitive information

We do not generally require sensitive information to operate the Platform. However, sensitive information may be collected if you choose to provide it to us, if it is included in uploaded material, if it is relevant to a complaint or moderation process, or if collection is otherwise required or permitted by law.

You should not provide sensitive information, or upload material containing sensitive information about another person, unless you have the right and consent to do so.

12. Overseas disclosure and storage

We may store or process personal information using third-party service providers located outside Australia.

We may also disclose personal information overseas where it is necessary to support website hosting, app hosting, creator administration, content storage, analytics, security, customer support, payment processing, creator payouts, marketing or other business operations.

It is not possible or practical for us to list or even anticipate every overseas jurisdiction to which your personal information may be disclosed in the above circumstances.

Notwithstanding the foregoing, if your personal information is transferred from Australia to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available for you to enforce protection of your personal information under the laws of that other country, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

13. Application of foreign laws

The handling of your personal information may be subject to the data protection laws of a jurisdiction connected to the place of collection or the residence of the individual. This Privacy Policy does not create, extend or modify any foreign law. In some instances, however, these laws may provide you with additional rights, and place additional obligations on us when handling your personal information. Whilst it is not practicable in this Privacy Policy to list all jurisdictions which may be involved in this manner, we provide key examples below.

13.1 Where EEC law applies

The European Union General Data Protection Regulation ("GDPR") may provide additional protection to individuals located in Europe. Your rights under the GDPR (when applicable) include the following:

a) right to obtain confirmation as to whether your personal data is being processed, access to your personal data, and information regarding the processing;

b) right to rectify inaccurate or incomplete personal data concerning you;

c) right to erasure of your personal data;

d) right to restrict processing of your personal data;

e) right to object to the processing of your personal data;

f) right to object to decision making based solely on automated processing;

g) right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller (i.e., “data portability”);

h) right to unsubscribe from marketing materials;

i) right to withdraw consent to any consent-based processing activities; and/or

j) right to lodge a complaint with relevant supervisory or other authorities.

13.2 Where UK law applies

The GDPR is effectively implemented in the United Kingdom by virtue of the Data Protection Act 2018. The rights described above which attach to European data subjects in certain circumstances apply equally to United Kingdom data subjects by virtue of the Data Protection Act, and are observed by us in the same manner when applicable.

13.3 Where the law of California applies

Californian residents may in some circumstances have rights under the California Consumer Privacy Act (CCPA). Your rights under the CCPA (when applicable) include the following:

a) the right to know, via a general privacy policy or notice, what personal information we have collected about you, its source, and the purpose for which it is being used;

b) the right to access the personal information collected by us;

c) the right to delete personal information held by us and, by extension, any of our service providers;

d) the right to opt-out of the sale of personal information (as distinct from the collection or other uses of that information); and

e) the right to non-discrimination in the sense that you have the right to receive equal service and pricing from us even if you exercise your privacy rights under the CCPA. For example, we would be prohibited from denying goods or services, charging different prices, or providing a different quality of goods or services to you on this basis alone.

13.4 Where the law of other US states apply

The rights of individuals to whom the laws of Virginia, Colorado, Connecticut or Utah apply are set out, respectively, in the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act and the Utah Consumer Privacy Act. Under each of these laws (when applicable), you have the right to request that we:

a) confirm whether or not we are processing your personal information and provide you with access to such personal information;

b) correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information;

c) delete your personal information;

d) provide you a copy of personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another business, where our processing is carried out by automated means; and

e) opt you out of the processing of the personal information for purposes of targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

13.5 Other jurisdictions

Other jurisdictions may also have data protection laws which from time to time apply to us, either because we are doing business or employing individuals in that jurisdiction. Wherever that is the case, we commit to complying with our obligations under those laws.

14. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include secure hosting and infrastructure, authentication controls, access controls, encryption in transit and, where appropriate, at rest, network security protections, role-based staff access restrictions, service provider due diligence and internal procedures for handling personal information.

No method of electronic transmission or storage is completely secure. However, we implement reasonable safeguards appropriate to the nature of the information held.

15. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Platform, administer accounts, subscriptions, creator programs, referral programs and partner arrangements, maintain business and financial records, resolve complaints and disputes, detect fraud or repeated misuse and comply with legal, tax, accounting or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless retention is required or authorised by law.

16. Access and correction

You may request access to the personal information we hold about you. You may also request correction of personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be made using the contact details below. We will respond within a reasonable time and in accordance with applicable law. In some circumstances, access may be refused where permitted by law.

17. Anonymity and pseudonymity

Where lawful and practicable, individuals may interact with us anonymously or using a pseudonym. However, this will often not be practical where account creation, subscriptions, creator participation, content uploads, commission payments, payment administration, complaints handling or legal compliance requires identification.

18. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may make a complaint by contacting us using the details below. A complaint should include sufficient detail to enable the matter to be investigated. We will consider the complaint and respond within a reasonable time.

If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner:

• Office of the Australian Information Commissioner

• Website: www.oaic.gov.au

• Telephone: 1300 363 992

• Email: enquiries@oaic.gov.au

19. Children

The App is not intended for use by children under the age of 18 years without appropriate authority. If we become aware that personal information has been collected from a child in a manner not intended by our policies, we may take steps to delete that information or restrict the relevant account, subject to legal requirements.

20. Third-party links

The Website or App may include links to websites, apps or services operated by third parties. We have no responsibility or liability for the privacy practices, content or activities of those third-party websites, apps or services.

21. Terms and conditions

Please also refer to our Terms of Use, App Terms of Use, Creator Terms and any other applicable terms or policies, which govern use of the Platform, uploading of material, subscription access, creator participation, intellectual property, content standards, limitations of liability and other legal obligations.

22. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. The current version will be made available on the Website, or in the App. Continued use of the Platform after an updated version is published constitutes acknowledgement of the revised Privacy Policy.

23. Contact details

If you have any questions, requests or complaints about this Privacy Policy or our handling of personal information, please contact:

Last updated: 22 June 2026